Process Systems Enterprise Limited
email this page print this page

ModelCare

Expert modelling support – as much as you want, when you want

"PSE's expert ModelCare service helped us develop a state-of-the-art model for a complex crystallisation process with minimum time and effort"

— Steve Pietsch, BP Chemicals

 

 

 

Need an hour's expert modelling assistance?

Or a two-day on-site workshop?

 

 

 

 

 

 

 

 

 

 

 

PSE ModelCare provides expert modelling support by PSE Consulting personnel whenever you need it.

ModelCare can be used to accelerate your work in many different ways:

quick and instant support on model-related (e.g. physics and chemistry) issues
assistance in building models of complex processes
model library construction and maintenance
interfacing of physical properties
expert on-site workshops
tailored on-the-job training

or any other PSE Consulting service.

How it works

ModelCare is a unique service concept among providers of modelling and simulation software, pioneered by PSE and widely used by our customers.

A ModelCare account works rather like a bank account. You deposit funds into it, and 'withdraw' these in the form of PSE Consulting services.

gPROMS support

If you have a support query, you should submit it via e-mail to

support.gPROMS@psenterprise.com

together with the following files, where applicable:

  • complete Case file (.gCS), as it includes the Execution Output showing the specific problem
  • Foreign Object code
  • physical properties used

Alternatively, you may Submit your support query online (PSE access password required) or phone or fax your closest office.

 

You can call on any PSE Consulting (including support) service up to the value of your ModelCare package, at any time. Services are charged at the hourly rate for the Consultant.

A ModelCare account is an ideal arrangement for organisations where a number of users are working on complex problems, and from time to time require a few hours' or a few days' expert assistance, or perhaps an on-site workshop.

How do I go about organising ModelCare?

A ModelCare account costs nothing to put in place; you only need to pay in when you want to start using it.

By setting up an account, even if you don't need it yet, all of the paperwork will be in place if you need to activate extended support quickly.