Process Systems Enterprise Limited
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gPROMS support

Helping our users to be productive

 

 

 

 

 

 

 

 

We encourage users to take maximum advantage of our support services

 

 

"PSE's expert ModelCare consulting support allowed us to develop a state-of-the-art model for a complex crystallisation process with minimum time and effort"

       – BP Chemicals

 

 

gPROMS support: how to access it

If you have a support query, you should submit it via e-mail to support.gPROMS@psenterprise.com, together with the following files, where applicable:
  • complete Case file (.gCS), as it includes the Execution Output showing the specific problem
  • Foreign Object code
  • physical properties used

Alternatively, you may Submit your support query online (PSE access password required) or phone or fax your closest office.

 

 

Dr Sang Phil Han of LG Chem Ltd

See the interview with Dr Sang Phil Han of LG Chem Ltd, who spent a one-year sabbatical at PSE enhancing his knowledge and skills while executing projects of strategic importance.

 

 

 

 

A problem shared ...

...is a problem solved

 

 

 

 

 

 

 

 

gPROMS comes with installation and bug-fix support as standard.

However, many users will require modelling support at some stage – for example, assistance in implementing distributed systems models in multiple domains, or in debugging a model that will not converge.

gPROMS support options

PSE offers a number of ways to obtain support in order to help you to continue modelling activities uninterrupted, and to provide expert assistance to your modelling activities.

1. gPROMS Premium licences: extended support

For a relatively small additional fee over the standard gPROMS licence price, you can upgrade to a gPROMS Premium licence.

This provides you with 5 days' modelling support per year, which can be called off as and when required.

We recommend that if you have multiple gPROMS licences, you make at least one of them a gPROMS Premium licence, so that all users in the organisation have access to support.

2. gPROMS ModelCare: as much as you want, whenever you need it

Irrespective of what type of licence you have, you can set up a gPROMS ModelCare account.

ModelCare is a unique concept among providers of modelling and simulation software, pioneered by PSE and widely used by our customers.

A ModelCare account works rather like a bank account. You deposit funds into it, and 'withdraw' these in the form of PSE Consulting services. You can call on any PSE Consulting (including support) service up to the value of your ModelCare package, at any time.

A ModelCare account is an ideal arrangement for organisations where a number of users are working on complex problems, and require a few hours' or a few days' expert assistance, or perhaps an on-site workshop, from time to time.

A ModelCare account costs nothing to put in place; you only need to pay in when you want to start using it. By setting up an account, even if you don't need it yet, all of the paperwork will be in place if you need to activate extended support quickly.

3. Intensive gPROMS: Mentoring and sabbaticals to create superusers within the organisation

PSE is happy to host modelling personnel from customer organisations in our offices for periods from a week to a year.

The aims of such arrangements are to:

The key intention is to create a 'superuser' who can spread knowledge within their organisation when they return.

The user benefits from the support of a variety of PSE Consulting expertise on hand, and the ability to use any PSE gPROMS family software – not just those items his or her company has licensed.

PSE provides facilities at cost plus a small administration fee. Consulting time used is accounted for using a standard ModelCare arrangement, which provides the individual with access to any available level of PSE Consultant at any time.

This is a relatively low-cost option that we strongly recommend. Depending on where your organisation is situated, a period in London – for example – can double as a reward to key employees, as well as helping with their career development and enhancing return on immediate projects.

4. Ultimate local support: a PSE person on site

The ultimate level of local, same-language support that we provide to large users is the "PSE person on site".

This can be a permanent arrangement, as in the case of one large customer, or it can be for a period of months at a time – perhaps for the duration of an important project.

Having PSE support on site helps to ensure: